Refund Policy

1. Our Commitment

At HN Digital Group LLC, we are committed to your satisfaction. We believe in the value that MealPrep provides for organizing your weekly meals and simplifying your grocery shopping experience. However, we understand that every user's needs are different.

That's why we offer a transparent 7-day money-back guarantee. If the software does not meet your expectations or help you save time and structure your grocery organization, you are entitled to a full refund.

2. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• Your refund request must be submitted within 7 calendar days from the date of purchase
• You must have accessed the Service at least once (to ensure you've had the opportunity to evaluate it)
• You must provide the email address associated with your purchase
• This must be your first purchase of MealPrep (repeat purchases are not eligible for refund under this policy)

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at contact@hndigitalgroup.com with the subject line: "Refund Request — MealPrep"
2. Include in your email:
   • Your full name
   • The email address used for purchase
   • Date of purchase
   • Brief reason for the refund (optional, but helps us improve)
3. Wait for confirmation — We will acknowledge your request within 24-48 business hours

4. Refund Processing

4.1 Processing Time

Once your refund request is approved, we will process the refund within 5-7 business days. The refund will be credited to the original payment method used for the purchase.

4.2 Refund Amount

You will receive a full refund of the purchase price. Please note that any transaction fees charged by your bank or payment provider are outside our control and may not be refundable.

4.3 Account Access

Upon processing your refund, your access to the MealPrep Service will be terminated. Any data you have created within the Service may be deleted.

5. Non-Refundable Situations

The following situations are not eligible for refund:

• Requests made more than 7 days after the original purchase date
• Requests from users who have previously received a refund for MealPrep
• Purchases made through unauthorized resellers or third-party marketplaces
• Accounts terminated due to violation of our Terms of Service
• Requests based on issues caused by your own equipment, internet connection, or browser compatibility

6. Chargebacks

We encourage you to contact us directly for any issues before initiating a chargeback with your bank or credit card company. Chargebacks incur additional fees and may delay resolution. We are committed to resolving any concerns promptly and fairly.

If you initiate a chargeback without first contacting us, we reserve the right to dispute the chargeback and provide evidence of the transaction and our refund policy.

7. Exceptions

In exceptional circumstances, we may consider refund requests outside the 7-day window. These are evaluated on a case-by-case basis and are entirely at our discretion. Examples may include:

• Documented technical issues that prevented you from accessing the Service
• Duplicate charges or billing errors
• Unauthorized transactions (with supporting evidence)

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. The refund policy in effect at the time of your purchase will apply to that transaction.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us:

Our customer support team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM Mountain Time.